mindForce runs both halves of a collections day in one platform — a calling queue worked from a built-in softphone, and geo-verified field visits with proof on every doorstep. Supervisors assign, track live and approve; engineers just work; the platform keeps everyone honest.
Built for the realities of on-ground collections — patchy signal, regulated conversations, and the need to prove every visit actually happened.
Engineers work an assigned lead queue from an in-app softphone. Every call is recorded and attributed to its campaign, dispositioned in one tap, and follow-ups for promises and callbacks schedule themselves.
Check-ins are validated against the customer's location on the server — not the phone — and proof photos are watermarked with time, date and GPS. No location, no visit.
See the whole team on one map with staleness at a glance — who is live, delayed or off shift — and exactly what each person is working right now.
Money moves only when a supervisor approves it. Overpayment is clamped, every change is audited, and approved records are frozen at the database itself.
The app stays fully usable with no signal and syncs the moment connectivity returns — a visit logged in a basement is never lost.
Approved call scripts, server-enforced Do-Not-Contact flags, and tamper-evident call and visit logs that hold up when an interaction is disputed.
Every engineer's day has a calling half and a field half. A supervisor switches either on or off per person — so the same app serves a telecaller, a recovery agent, or someone who does both.
The engineer who calls is often not the one who should travel. mindForce turns a promising call into the right person's field task.
Create a campaign, import leads, and distribute them across the calling team.
Work the queue from the softphone, record the outcome, and recommend a visit when a case needs someone on the ground.
Review the recommendation and pick who travels — the right person for the area, not just whoever made the call.
A geo-fenced task appears; the engineer checks in on location, captures proof, and logs any collection for approval.
The engineer app, on a real handset.
One platform, three points of view.
Collections is a regulated, disputed business. mindForce is built so the record always answers the question.
Geo-fences, overpayment clamping and access rules are enforced by the API, never trusted from the device.
Visit logs, call logs and interactions are append-only and frozen once approved — a dispute meets a record, not an opinion.
Flagged customers can't be dialled or visited — the block lives on the server, not in a UI that can be worked around.
An engineer's login is tied to one handset; a copied token stops working the moment the real device signs in again.
Every query is scoped to its tenant. One company's data is never visible to another.
Photos are watermarked with time, date and GPS at capture — evidence that a visit happened, where and when.
Debt recovery and collections teams that run both phone-based follow-up and on-ground field visits. It suits in-house recovery units and agencies alike.
No. Engineers work entirely from the Android app. Supervisors and admins use the web portals. iOS is on the way.
The app keeps working offline — check-ins, photos and outcomes are queued on the device and sync automatically when signal returns.
Accounts are provisioned by your organization's supervisor or the mindServ platform team — mindForce is not a self-signup consumer app.
Sign in to your supervisor or admin portal, or hand your engineers the Android app today.